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Support

Need help with the app?

Email us with your device type, what you were trying to check, and what happened. Do not send passwords, full account numbers, or full card numbers.

Email support

App help

We can help with message checks, screenshot reading, voicemail transcripts, trusted contacts, practice mode, and accessibility settings.

Checking a screenshot

Choose Photo on Home and select a clear screenshot. Review the extracted words before checking. You can edit any words the app misread. If no text is found, crop the screenshot closer to the message or type the words.

Checking a saved recording

Choose Call and import an MP3, M4A or WAV from Files. Allow speech recognition when asked. English transcription requires offline speech recognition on your device. If it is unavailable or the recording is unclear, type or paste a transcript instead. The app does not record your microphone or listen to calls.

Reading and deleting your information

Open Settings to adjust text size, contrast, reading speed and motion. Use Delete all my data there to remove saved checks and preferences. You can also manage photo, speech and reminder permissions in iPhone Settings.

What a result means

A check can miss scams or flag an ordinary message. It cannot identify a caller or verify an organization. Verify unexpected requests for money, account access or codes through a number you already trust.

Scam emergency

Shield Our Elders is not an emergency service. If money was sent, a link was clicked, or account information was shared, contact your bank, card issuer, official company support line, or local authorities right away.